Returns & Refunds Policy
**Forever Fauna Refund Policy**
At Forever Fauna, our mission is to provide you with products that prioritize your pet's safety and comfort. We believe in the quality and effectiveness of our products, and we recommend using them for at least 14 days before considering a return. If, after 14 days, you are not satisfied and it's within our 60-day money-back guarantee, please contact us at **hello@foreverfauna.com**.
**Cancellation Policy**
You can make changes or cancel your order within 24 hours of placing it. After this period, the order may already be in processing, and we may not be able to accommodate your request. If you cancel within the 24-hour window, we will process your refund within 7 business days.
**60-Day Money-Back Guarantee**
We stand by our products and encourage you to try them for a minimum of 14 days to fully experience the benefits. If you are still unsatisfied, you can return the product within 60 days of purchase under our money-back guarantee. Please note that shipping fees (if applicable) are non-refundable.
To start a return, contact our support team by filling out the form on our **Contact Us** page or send us an email at **hello@foreverfauna.com**. Please include your order number or the name and email address used for the purchase to speed up the process.
**Damaged Items**
We carefully package our products to prevent damage during shipping. If your item arrives with a defect or is physically broken, it qualifies as damaged. Damaged packaging such as dented boxes with a product in good condition is not considered damage.
If your product arrives damaged, please notify us within 72 hours of delivery. To report the issue, email us at **hello@foreverfauna.com** with a clear photo of the damage. If eligible, we will replace the item at no cost to you. We do not refund, replace, or accept returns for items damaged through normal wear and tear or misuse.
**Shipping and Delivery**
While we work hard to deliver your order quickly, we cannot be held responsible for shipping delays due to factors outside of our control, such as courier issues or customs delays. If you encounter delivery problems, please contact the courier directly. Forever Fauna is not responsible for lost, stolen, or delayed packages.
**Incorrect Shipping Address**
It is the customer’s responsibility to provide the correct shipping address during checkout. If an incorrect address is provided, and we are not notified within 24 hours, we will not be able to resend or refund the order.
Please note, we reserve the right to update this Refund Policy at any time. By purchasing and using Forever Fauna products, you accept and agree to the terms of this policy.
At Forever Fauna, our mission is to provide you with products that prioritize your pet's safety and comfort. We believe in the quality and effectiveness of our products, and we recommend using them for at least 14 days before considering a return. If, after 14 days, you are not satisfied and it's within our 60-day money-back guarantee, please contact us at **hello@foreverfauna.com**.
**Cancellation Policy**
You can make changes or cancel your order within 24 hours of placing it. After this period, the order may already be in processing, and we may not be able to accommodate your request. If you cancel within the 24-hour window, we will process your refund within 7 business days.
**60-Day Money-Back Guarantee**
We stand by our products and encourage you to try them for a minimum of 14 days to fully experience the benefits. If you are still unsatisfied, you can return the product within 60 days of purchase under our money-back guarantee. Please note that shipping fees (if applicable) are non-refundable.
To start a return, contact our support team by filling out the form on our **Contact Us** page or send us an email at **hello@foreverfauna.com**. Please include your order number or the name and email address used for the purchase to speed up the process.
**Damaged Items**
We carefully package our products to prevent damage during shipping. If your item arrives with a defect or is physically broken, it qualifies as damaged. Damaged packaging such as dented boxes with a product in good condition is not considered damage.
If your product arrives damaged, please notify us within 72 hours of delivery. To report the issue, email us at **hello@foreverfauna.com** with a clear photo of the damage. If eligible, we will replace the item at no cost to you. We do not refund, replace, or accept returns for items damaged through normal wear and tear or misuse.
**Shipping and Delivery**
While we work hard to deliver your order quickly, we cannot be held responsible for shipping delays due to factors outside of our control, such as courier issues or customs delays. If you encounter delivery problems, please contact the courier directly. Forever Fauna is not responsible for lost, stolen, or delayed packages.
**Incorrect Shipping Address**
It is the customer’s responsibility to provide the correct shipping address during checkout. If an incorrect address is provided, and we are not notified within 24 hours, we will not be able to resend or refund the order.
Please note, we reserve the right to update this Refund Policy at any time. By purchasing and using Forever Fauna products, you accept and agree to the terms of this policy.